Amazon to Refund Parents for Unauthorized Purchases Made by Children

Terrell Bush
June 1, 2017

All consumers eligible for the refunds should have received an email from Amazon. The Federal Trade Commission announced more than $70 million in refunds Tuesday.

Consumers who do qualify for a refund have until May 28 of next year to submit a claim. It noted Amazon didn't provide enough disclosures or ask parents to approve the purchases children made. That case also referenced the password issue and a 30-minute window in which minors could make unlimited charges without authorization. Amazon argued that a small hyperlink that simply said "In-App Purchasing" was sufficient to alert consumers that they would be billed for in-app charges.

Federal regulators filed a lawsuit in July 2014 saying Amazon charged parents millions of dollars of unauthorized payments for what's known as "in-app purchases", virtual items offered within mobile games such as Candy Crush Saga, The Washington Post reported.

In the court documents, it was revealed: "a child may be prompted to use or acquire seemingly fictitious currency, including a 'boatload of doughnuts, a can of stars and bars of gold, ' but in reality the child is making an in-app purchase using real money".

Amazon has begun to pay back consumers for unauthorized in-app charges that may have been run up by their kids.

If you have a child under 18 years old and they made in-app purchases without your permission between November 2011 and May 2016, you can apply for a refund.

What we're talking about is an FTC lawsuit against Amazon that was recently settled. Amazon is managing the refund process.

Amazon will review your refund request and may contact you if additional information is needed. Other big companies, such as Google and Apple, have also been confronted with similar complaints.

Other reports by TheDigitalNewspaper

Discuss This Article